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After-sales service policy
1. Shipping and Logistics
- Shipments in 1-5 business days with tracking number.
- If your package is lost, damaged, or severely delayed, we will arrange for a replacement or refund.
2. Quality assurance
- Each set is handmade and unique.
- Slight differences in color or details are normal and do not affect use, therefore exchanges/returns do not apply.
3. Functional issues
- If the product arrives broken or unusable, contact us within 48 hours with photos or videos.
- After verification, we will send a replacement or refund.
4. After-sales contact
- Email: jane.jian@knockknockbeauty.com
- Instagram DM: @knock.knock_nails
5. Our commitment
At KnockKnockBeauty, we maintain artisanal quality and value the trust of every customer. We want every day you wear our press-on nails to be an experience of beauty and confidence.