Refund policy
RETURN & REFUND POLICY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jane@knockknockbeauty.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jane@knockknockbeauty.com
Size Support & Fit Guarantee
Finding your perfect press-on nail size can take a little guidance, and we’re here to help you get the best fit possible.
Before placing your order, we recommend checking our size guide carefully. If you’re unsure about your measurements, you can always contact our support team and we’ll help you confirm the best size before your set is made.
If your order arrives and the size doesn’t fit as expected, please contact us within 7 days of delivery. Our team will review your case, help you confirm the correct measurements, and offer an exclusive reorder discount so your next set fits better.
Because each set is handmade and prepared based on the size selected at checkout, size-related issues caused by incorrect customer measurements are not eligible for a standard return or refund once the product has been opened, used, or applied. Returns or exchanges are only accepted within 30 days if the product is unopened, unused, unapplied, in its original packaging, and in resellable condition. However, we’ll still support you through the sizing correction process and help make your next order a better fit.
If we made an error with your order or you received a defective item, please contact us right away with your order number and photos. We’ll review the issue and help make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jane@knockknockbeauty.com